Refund Policy

Returns

Our policy lasts 7days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at matt@wool-bedding.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at matt@wool-bedding.com and send your item to: 570 S. Main Street Frankenmuth Michigan US 48734.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: 570 S. Main Street Frankenmuth Michigan US 48734 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. ----

Further Reading

A SOUR SMELL SHOULDN'T INTERRUPT YOUR SWEET DREAMS

A SOUR SMELL SHOULDN'T INTERRUPT YOUR SWEET DREAMS

This month, we have had at least five inquiries asking if our wool has a smell to it. It has sort of taken me by surprise because 1) our wool doesn't smell so I don't think about that being a possibility and 2) people sell bedding that smells? Ick. 
When A Sign Is More Than A Sign

When A Sign Is More Than A Sign

According to Webster a sign is: a display (such as a lettered board or a configuration of neon tubing) used to identify or advertise a place of business or a product.  As we designed new signs for our 124 year old Woolen Mill, we felt that Webster’s definition, while accurate,...
Keeping Sheep Safe

Keeping Sheep Safe

Here at the Frankenmuth Woolen Mill, the sheep help us sleep at night, whether we’re counting them; nestling under cozy comforters made from their fleeces; or resting our heads on a scrumptious wool pillow. But how do our farmers sleep, when sheep are such delectable prey for so many predators come nightfall? Depending...